FAQ

  • General questions 
  • Food questions
  • Meals
  • Ordering
  • Delivery
  • Contact Us

 

GENERAL QUESTIONS

Do you take special requests? 

We are not able to accommodate special requests.  Our small-batch process is designed to reduce food waste and offer you a meal that is consistently delicious every time you order it.   We are always happy to hear any feedback you may have, and we will take your suggestions into consideration for future menu updates. We appreciate your understanding and hope that you will continue to enjoy our products and services.

This includes extras, such as salad dressings.  All meals include large portions of all components.  As an example, salads include 8 oz. of salad dressing, which is equivalent to a half a bottle.  

 

FOOD

Does Lucie's make all their meals fresh?

Yes, always. We use the highest quality ingredients and prepare your meal with care. Our meals are made to order in a small-batch process to ensure quality.  Meals go straight from the oven and into your sealed delivery box, so your food stays warm and safe.  

 

Where is my food being made?

We work from a commercial kitchen located in Costa Mesa.  Everything is prepared by professional staff, who all have the appropriate food handling training and certification. 

 

Can you accommodate my dietary restriction?

Our service is not a good option for families who need to be 100% free of any specific ingredient.  While we rigorously follow all food safety guidelines, our food is made in a shared facility.  

That means our food may come into contact with common allergens/sensitivities, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, sesame seeds, fish, or shellfish, etc.  

While we'd love the opportunity to serve you, I'm afraid we can't safely do so if you are working with allergies.

Detailed allergen notes on individual recipes are currently unavailable.

These are our “friendly” meal options:

Dairy-friendly meals: 

  • Chicken Fajitas - sour cream and cheese is served on the side
  • Chicken Marsala - only includes butter
  • Chicken Noodle Soup - only includes butter
  • Grilled Bratwurst and Peppers - dairy items are served on the side

Gluten-friendly meals:  

  • Grilled Bratwurst and Peppers - bread is served on the side
  • Poblano Beef Chili - main dish
  • Portland Tomato Soup - main dish
  • White Chicken Chili - main dish

Vegetarian-friendly meals: 

  • Chicken Alfredo - select the No Chicken option
  • Portland Tomato Soup – chicken is served on the side
  • Stuffed Peppers
  • Stuffed Shells and Meatballs - contact us for ordering without the meatballs


Is your food spicy?

No, none of our meals are spicy.  All our meals are mild yet flavorful, suitable for everyone in the family.

 

MEALS

How many people does each meal serve?

All our meals are designed to satisfy 6 people with large portions of delicious food and sides. 

 

Can I get a smaller portion?

No.  We focus on providing complete, family-style meals.  Couples and smaller families love the flexibility of having dinner now, and then saving some for later, whether it's for lunch the next day or for a future meal.  Most of our meals will reheat or freeze well.

Additionally, many of our customers love using our service for small gatherings.  Our meals can make it easy for hosts to provide a delicious and satisfying meal for your guests without the hassle of cooking or cleaning up.

 

ORDERING

When is the last time to place an order?

You may place your order until 3 PM the day of delivery. 

 

Something came up, can I cancel my order?

Your order can be canceled until 3 PM the day of delivery by contacting us by text or phone at ‪(949) 287-3038‬.  We do require an active order number to successfully cancel your order.

 

DELIVERY

When will my food be delivered?

We deliver between 5:00 - 5:30 PM or 6:30 - 7:00 PM, Monday - Friday.

We use a private fleet of drivers or Door Dash for your delivery.

If there are any problems with your delivery or questions on how to find your home, your driver will contact you.  Please make sure to provide a valid phone number and any gate codes or special instructions at checkout to avoid delays.   

Note: The Door Dash system frequently severely overestimates your projected drop-off time.  As the driver nears your house, the projected delivery time will adjust.

 

Will my food arrive on time?

Lucie’s Wholesome Kitchen takes the responsibility of providing your dinner very seriously.  We will do everything possible to ensure your meal is delivered on time (within a 10-minute grace period), as ordered.  

However, there may be delivery problems beyond our control that could affect the timely delivery of your meal. While we do have contingency plans in place and make every effort to avoid such situations, some factors such as traffic, weather conditions, power outages, or other unexpected events may cause delays or other delivery issues that are beyond our control.  

In such situations, Lucie’s Wholesome Kitchen will make every effort to communicate with our customers about any delivery problems and to find a suitable solution.

 

Will my food be delivered hot?

Yes, our food is delivered hot and ready to enjoy, unless you have chosen a ready-to-bake meal.  Ready-to-bake meals come with easy instructions and can be prepared (or frozen) within three days of delivery at your convenience.   

 

Do you have a pickup option?

Orders are delivered to your doorstep, packed safely in a sealed box.  Pickup is not currently available. 

 

Should you tip drivers?

Our systems don’t currently have the ability to add driver tips, so you can tip at the door at your discretion. 

When DoorDash delivers your meal, any delivery fees are paid directly to them.  They do not share driver compensation details with us. 

 

Am I inside your delivery radius?

We currently deliver within a 15-mile radius around our Costa Mesa kitchen.

To determine if you are within our delivery radius, try one of these options:

  • Place an order and attempt to check out.  If you are outside of our radius, the system will tell you
  • Use any mapping tool and use 350 Clinton St, Costa Mesa, CA 92626 as the address
  • Send us an email at hello@lucieswholesomekitchen.com and include your address

 

I’m outside your delivery radius. Are there any options?

We can only deliver within our 15-mile radius. Some of our customers have meals delivered to work, friends, or family members within our radius and pick up from there.

Our goal is to expand next year so if you’re currently out of our range, please send us an email and your address, and we will notify you when we reach your area.

 

Do we have to be home for delivery?

We can leave your meal at your door or another designated spot if you won’t be available. There’s a space on the order form for delivery instructions. 

 

CONTACT US

Oops, I made a mistake on my order!  How can I fix it?

We're here to help!  Call or text us at (949) 287-3038‬ or send us an email at hello@lucieswholesomekitchen.com and we'll get you all fixed up.‬‬