FAQ

FOOD

Does Lucie's make all their meals fresh?

Yes, always. We use the highest quality ingredients and prepare your meal with care. Our meals are made to order in a small-batch process to ensure quality.  Meals go straight from the oven and into your sealed delivery box, so your food stays warm and safe.  

 

Where is my food being made?

We work from a commercial kitchen located in Costa Mesa.  Everything is prepared by professional staff, who all have the appropriate food handling training and certification. 

 

Do you take special requests? 

We are not able to accommodate special requests.  Our small-batch process is designed to reduce food waste and offer you a meal that is consistently delicious every time you order it.   We are always happy to hear any feedback you may have, and we will take your suggestions into consideration for future menu updates. We appreciate your understanding and hope that you will continue to enjoy our products and services.

This includes extras, such as salad dressings.  All meals include large portions of all components.  As an example, salads include 8 oz. of salad dressing, which is equivalent to a half a bottle.

 

Can you accommodate my dietary restrictions?

While we'd love the opportunity to serve you, I'm afraid we can't safely do so if you need to be 100% free of any ingredient. We rigorously follow all food safety guidelines, but our food is made in a shared facility.

This means our food may come into contact with common allergens/sensitivities, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, sesame seeds, fish, shellfish, etc.

Detailed allergen notes on individual recipes are currently unavailable.

These are our “friendly” meal options:

Meal Gluten Friendly Includes Gluten
Miso Honey Chicken Entire meal
Chicken Verde Enchiladas Entire meal - if corn tortilla is selected
Grilled Bratwurst and Peppers Bratwurst, Polish dogs, peppers, potato salad Hoagie rolls
Chicken Shawarma Chicken Shawarma, salad, hummus, tzatziki Rice, pita
Chicken Noodle Soup Chicken Noodle Soup  Noodles (served on the side), crackers
Mediterranean Bowl Chicken, sweet potatoes, salad, hummus, onions, salad, rice Pita
Poblano Chili and Potato Bar Poblano chili, potato bar Cornbread

  

Meal No Dairy Only Butter Includes Dairy
Beef Stew Beef stew Noodles Mashed potatoes
Bolognese Penne Sauce, crostini Noodles Brushetta, ricotta
Chicken Marsala Sauce and noodles
Chicken Noodle Soup Salad (ranch is on the side) Chicken noodle soup, noodles Ranch dressing, crackers
Chicken Piccata Asparagus  Chicken Piccata, Rice Pilaf, Linguine
Mediterranean Bowl Grilled Chicken, Sweet Potatoes, Tomato Cucumber Salad, Pickled Beet Hummus and Pickled Onions, Pita & Fresh Salad Lemony Rice
Poblano Chili and Baked Potato Bar Poblano Chili, baked potato Cheese, sour cream, cornbread


    Is your food spicy?

    No, none of our meals are spicy.  All our meals are mild yet flavorful, suitable for everyone in the family.

     

    MEALS

    How many people does each meal serve?

    All our meals are designed to satisfy 6 people with large portions of delicious food and sides. 

     

    Can I get a smaller portion?

    We focus on providing complete, family-style meals.  Couples and smaller families love the flexibility of having dinner now, and then saving some for later, whether it's for lunch the next day or for a future meal.  Most of our meals will reheat or freeze well.

     

    Does Lucie’s do catering or events?

    Many of our customers love using our service for small gatherings. Our meals can make it easy for hosts to provide a delicious and satisfying meal for your guests without the hassle of cooking or cleaning up. 

    We do not cater in the traditional sense, however our food is all delivered in family-style containers that you can set up however you like. These containers also work well to easily store any extras. 

    Many customers order for events, and depending on the timing will either have it delivered hot and ready to eat, or will request easy reheating instructions. Each meal serves 6 so you can easily scale to any size group.

    If we have at least 2 weeks advance notice, and you order at least 4 meals, anything on our menu is available subject to seasonal availability.

     

    ORDERING

    When is the last time to place an order?

    You may place your order until 3 PM the day of delivery. 

     

    Something came up, can I cancel my order?

    Your order can be canceled until 3 PM the day of delivery by contacting us by text or phone at ‪(949) 287-3038‬.  We do require an active order number to successfully cancel your order.

     

    DELIVERY

    When will my food be delivered?

    We deliver between 5:00 - 5:30 PM or 6:30 - 7:00 PM, Monday - Friday.

    We use a private fleet of drivers or Door Dash for your delivery.

    If there are any problems with your delivery or questions on how to find your home, your driver will contact you.  Please make sure to provide a valid phone number and any gate codes or special instructions at checkout to avoid delays.   

    Note: The Door Dash system frequently severely overestimates your projected drop-off time.  As the driver nears your house, the projected delivery time will adjust.

     

    Will my food arrive on time?

    Lucie’s Wholesome Kitchen takes the responsibility of providing your dinner very seriously.  We will do everything possible to ensure your meal is delivered on time (within a 10-minute grace period), as ordered.  

    However, there may be delivery problems beyond our control that could impact the timely delivery of your meal. While we do have contingency plans in place and make every effort to avoid such situations, some factors such as traffic, weather conditions, power outages, or other unexpected events may cause delays or other delivery issues that are beyond our control.  

    In such situations, Lucie’s Wholesome Kitchen will make every effort to communicate with our customers about any delivery problems and to find a suitable solution.

     

    Will my food be delivered hot?

    Yes, our food is delivered hot and ready to enjoy, unless you have chosen a ready-to-bake meal.  Ready-to-bake meals come with easy instructions and can be prepared (or frozen) within three days of delivery at your convenience.   

     

    Do you have a pickup option?

    Orders are delivered to your doorstep, packed safely in a sealed box.  Pickup is not currently available. 

     

    Should you tip drivers?

    Our systems don’t currently have the ability to add driver tips, so you can tip at the door at your discretion. 

    When DoorDash delivers your meal, any delivery fees are paid directly to them.  They do not share driver compensation details with us. 

     

    Am I inside your delivery radius?

    We currently deliver within a 15-mile radius around our Costa Mesa kitchen.

    To determine if you are within our delivery radius, try one of these options:

    • Place an order and attempt to check out.  If you are outside of our radius, the system will tell you
    • Use any mapping tool and use 350 Clinton St, Costa Mesa, CA 92626 as the address
    • Send us an email at hello@lucieswholesomekitchen.com and include your address

     

    I’m outside your delivery radius. Are there any options?

    We can only deliver within our 15-mile radius. Some of our customers have meals delivered to work, friends, or family members within our radius and pick up from there.

    Our goal is to expand next year so if you’re currently out of our range, please send us an email and your address, and we will notify you when we reach your area.

     

    Do we have to be home for delivery?

    We can leave your meal at your door or another designated spot if you won’t be available. There’s a space on the order form for delivery instructions. 

     

    CONTACT US

    Oops, I made a mistake on my order!  How can I fix it?

    We're here to help!  Call or text us at (949) 287-3038‬ or send us an email at hello@lucieswholesomekitchen.com and we'll get you all fixed up.‬‬